In order to be informed directly whether your product has been involved in a safety advisory or recall, be sure to register your product. The following Safety Recalls have been issued for Diono Canadian Products:
|Description||Model No.||Other Resources|
|Monterey CANADA booster seats manufactured between April 2010 to May 2011.||C15000||Consumers whose product is affected by this recall can receive updated labels after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. The incorrect label will not affect the safety of the booster seat. For more information, click on the links below.
|Monterey CANADA booster seats manufactured between August 2008 and September 2008 labeling problem||C15000||Consumers whose product is affected by this recall can receive updated labels after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. For more information, click on the link below.
|Radian CANADA car seats manufactured between July 2006 and January 2007||C10600, C18500||Consumers whose product is affected by this recall can receive a new SafeStop after registering their product (click on Register under Customer Support at the top of this page) and then calling Customer Support at 519-725-1700. For more information, click on the link below.
|R100 (model number C16600) manufatured between March 2011 to January 2012||C16600||
Diono ULC Canada and Transport Canada wish to inform the public of an error on a French label affixed to certain Radian R100 restraints, model number C16600, which were manufactured between March 2011 and January 2012. The affected label indicates the incorrect weight range in kilograms. While the English label states that the seat is intended to be used forward facing for children weighing between 10 and 45 kg (22 and 100 lbs), the range on the French label states between 10 and 54 kg. It should be noted however that the imperial weight range is correct on the French label - stating 22 to 100 lbs.
Safety Risk:This issue could impact occupants if a French-speaking consumer reads only the weight guidelines on this label in kg, ignoring the weight rating on this label in pounds as well as the other weight references on the packaging and in the instruction manual, and the equivalent English label on the product itself. If this were to occur, the consumer may inadvertantly use the restraint system for a child with a weight greater than 45 kg (100lbs).
Company ActionTransport Canada’s compliance program discovered the defect in the French label, and informed the manufacturer. Diono has put into production corrected labels that will be made available to all affected consumers.