Whether you contact us by email, web or phone, our Customer Support is here to respond to you quickly and assist you with any question, concern or issue.
When you email us, you will receive a prompt response with a ticket number and a login id. This will allow you to check the status at any time on your inquiry. You can update it, if needed, and respond to our answers. When your ticket is closed you can re-open it at any time simply by responding to it. Your satisfaction is our goal.
Also within the Customer Support system, your login id will give you access to our customer forum, where you can exchange questions, comments and ideas with other customers. You will have access to our Knowledge Books which will help you with solutions to common questions. Knowledge Books is updated as we receive questions and feedback from you, our customer.
You can reach us by phone at 866-954-9786 between 8:30 am to 5:00 pm EST and we will assist you in any way we can.
On the links below, you will find additional information available on our warranty, crash exchange program, recall information, retired car seats and product registration page.